About MBA Dealer Services, LLC

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We are industry experts, former dealership owners, and executives with years of retail automotive experience. We use our real-world expertise with benchmark comparisons to analyze your numbers and in-house observation of your departmental processes. We then partner with you and your management team to develop an action plan to capitalize on your business’s strengths and address its weaknesses. 

Over the years, we've worked with hundreds of dealers to improve their processes and increase profitability. Our fixed operations solutions are among the newest management and operational trends and comprise best department practices. We also use our retail expertise and understanding of the auto dealership industry to assist OEM manufacturers in enhancing their relationships with their dealer network.

See our LinkedIn page for more information:  linkedin.com/in/mba-dealer-services-llc-616b901b 

 Call or text us at 616.337.8927 or email Jen at  Jen@MBADealerservices.com  for more information on MBA Dealer Services, LLC.

 Jennifer began working in the automobile dealership industry in 2002 in warranty administration and Business Development Center installation and training.

In 2005, Jennifer joined MBA Dealer Services, LLC and began performing administrative duties for the fixed operations consulting side of the business; and helped create MBA's Service and Parts Manager Performance Groups in 2007 and continues to lead the administration of these Performance Groups.

Then, Jennifer helped design and install Chrysler LLC’s Service and Parts Manager Performance Groups (now FCA 20 Groups) in 2010. 

In 2012, Jennifer began a similar task with Case New Holland (CNH Industrial) with the formation and installation of their Service and Parts Manager Performance Dealer Groups, which she led the administration of these Dealer Performance Groups on behalf of Case New Holland Industrial, today.

Also, in 2012, Jennifer became the Managing Partner and Chief Information Officer of MBA Dealer Services, LLC. Then, in 2018, she became the Chief Executive Officer, a title she still holds today.

See her LinkedIn page for more information:  linkedin.com/in/jenniferkshort 

Call or text 616.337.8927 or email me at Jen@MBADealerServices.com for more information on MBA Dealer Services, LLC, Fixed Operations Consulting services, or Fixed Operations Performance Groups. 

Mark has served in most auto dealership fixed operations positions as well as both an operations manager and dealer partner.

After he left his last store, he began as a Service & Parts Instructor and Subject Matter Expert for Chrysler Academy (now FCA Performance Institute) and FCA BusinessLink, FCA’s commercial truck division.

In 2010, Mark helped create, launch, and moderate Chrysler LLC’s Service and Parts Manager Performance Groups (now FCA 20 Groups) and continues to serve as moderator.

Since 2012, Mark has worked with Case New Holland (CNH Industrial) to create their Performance Dealer Group (the equivalent of FCA’s 20 Groups) for Case New Holland’s service and parts managers.

He has been a featured speaker at Case New Holland PDG meetings, Digital Dealer conferences, and the SEMA Show.

See his LinkedIn page for more information: linkedin.com/in/professorbeaton 

Call or text 616.337.8927 or email me at MBeaton@MBADealerServices.com for more information on MBA Dealer Services, LLC, Fixed Operations Consulting services, or Fixed Operations Performance Groups.