Our meetings bring together similar non-competing fixed operations managers from around the country to exchange with each other business strategies that define approaches, tactics and deliberate plans that attract service and parts customers so they may achieve their business goals; in a comprehensive sense that summarizes everything fixed operations must do to be profitable.
Each meeting includes discussion points on proven Service and Parts processes and organizational methods of structured actions and tasks by staff and equipment that in specific ways produces the desired outcome for customers and serves fixed operations’ business goals.
During five days of in-house training, we train your service and/or parts managers how to professionally....
During two 1-1/2 days of in-house training, we train your service and/or parts advisors how to professionally....
We will train you and your staff how to professionally...
We will train your dealership accessory department staff how to....
Increase Your New & Used Vehicle Sales!
Increase Your Service & Parts Sales!
Increase Your Body Shop Sales!
Stop giving your business to the aftermarket competitors!
Attention 20 Group Coordinators.....
Mark has spoken at several Digital Dealer Conferences on fixed operations. And, according to Michael Rosco, President of Dealer Communications for Digital Dealer, "Mark is one of the top rated speakers."
Mark is the moderator for FCA Service & Parts Manager 20 Groups.
Mark is available for any Dealer-20 Group. Mark has spoken at many in the past. However, he is always excited to do more. No group is too large or too small for us! When it comes to fixed operations training, Mark Beaton is one of the best. Mark has served in all aspects of fixed operations including operations manager/dealer partner.
Depending on the intent, Mark does most meetings for FREE! If you are looking for a motivational/instructional-type speaker, contact us today to book one of the best for your all important event!
Whole Dealership Customer Service Training for Customer Retention
We're all in the same business -- customer service. Whether we're talking on the phone, meeting customers face to face, or working behind the scenes, delivering exceptional customer service is often a problem. Always remember if you don't provide excellent customer service, your competition will.
Excellent customer service support is necessary to keep your current customers and to prospect new customers. Here are the customer service training programs you need to develop outstanding customer service at your dealership: